Departments & KPIs
Sales & Business Dev
Drives revenue by acquiring new clients & managing key enterprise accounts.
Key KPIs
- Monthly revenue & gross margin
- New client acquisition & closures
Carrier Relations
Manages interconnections, operator routing, and commercial terms.
Key KPIs
- Route uptime & delivery quality
- Cost optimization & alliances
Product & Development
Innovates and builds scalable communication platforms & APIs.
Key KPIs
- Feature releases & upgrades
- System scalability & Bug fix TAT
Network & NOC
24×7 monitoring of infrastructure uptime and routing stability.
Key KPIs
- Network uptime & latency
- Incident response & resolution
Technical Support
Provides client-side troubleshooting and ensures service satisfaction.
Key KPIs
- Ticket resolution TAT
- Client satisfaction (CSAT)
Finance & Compliance
Handles billing, collections, and regulatory adherence (DoT/TRAI).
Key KPIs
- Billing accuracy & collections
- Statutory compliance audits
Human Resources
Manages recruitment, onboarding, engagement, and company culture.
Key KPIs
- Hiring closure TAT
- Employee retention & performance
Marketing & Branding
Leads digital campaigns, brand positioning, and lead generation.
Key KPIs
- Lead generation volume
- Campaign ROI & brand reach
Mishtel Services Private Limited
Operational Structure & Metrics